Return and Exchange Policy
Product Evaluation Period
Unless otherwise stated (e.g., perishable goods, items nearing expiration, customized products, current newspapers, magazines, opened audio-visual products, software, game points cards, other prepaid cards, or personal hygiene products that have been opened, which are exempt from the 7-day return policy as per the “Reasonable Exceptions to Communication Transactions Guidelines”), you are entitled to a 7-day product evaluation period (including weekends and holidays) starting from the day the product is delivered to you.
If you need to return an item, please contact customer service within 7 days of receiving the product and provide the following information:
Name
Order Number
Reason for Return with Photos
Once the customer service team receives your request, they will assist you in completing the return or exchange process.
Customer Service Email: unsimple2013@gmail.com
Facebook Page: https://www.facebook.com/unsimplelife
Return Policy
Condition of Returned Items
Returned items must be unused and free from damage or defects caused by human factors. The 7-day evaluation period is designed for you to assess whether the product meets your needs, not for trial usage.Non-Returnable Situations
Products returned beyond the 7-day evaluation period.
Items that have been used or damaged due to human error (e.g., stains, malfunctions, scratches, wear, or dirt).
Items with incomplete packaging, missing invoices, or accessories.
Cases of malicious or excessive returns.
Products with custom engravings or modifications. Unless there are functional defects, items cannot be returned due to color, texture, or pattern differences.
For custom-engraved brass tags, a processing fee of NT$100 will be charged for returns.
Return Process
Contact Customer Service: Notify the team about your return request.
Confirmation: Customer service will confirm if the item is eligible for return.
Prepare the Item: Ensure the product is intact and includes all packaging and accessories.
Return Shipping: Send the item to the designated convenience store or address provided by customer service.
Refund Policy
Credit Card Payments: Refunds will be processed directly to the original credit card account after the return is successfully completed.
Bank Transfer Payments: Refunds will be transferred to the bank account you provide after the return is successfully processed.
Exchange Policy
Condition of Items for Exchange
Items eligible for exchange must be unused and free from damage or defects caused by human factors.Exchange Process
If you and the store agree to an exchange, the store will issue or refund any price differences accordingly. If there are no price differences, no additional processing is required.
